Customer Testimonials
Great car shopping experience. Satisfied with the purchased and quick service.
Adrian was excellent. Patient, thorough and kind. He made the experience of getting my car serviced seamless and timely.
Made an appointment. Showed up on time and whole process took approximately an hour +/- 10 minutes.. quick and easy! Thanks!
Rick was very easy to work with. I was able to get all the information I needed prior to coming into the dealership. Absolutely no pressure to come into the dealership- that was the best part- other dealerships I contacted that was their first question “when can you come in” when I was asking a question on something else. Rick was prompt to answer via text which was my preferred contact method. When I was ready to come in it was on my time he answered all my questions and made the process of buying very easy! Highly recommend going ... Read More Google - Jun 28, 2026
Effective and well priced. Staff was professional and attentive.
Adrian was a pleasure to work with. I had a 7:00 AM appointment and he had the work order processed and the vehicle in the service bay very quickly. Kudos to the service technician who identified and resolved the electrical issue. I was very pleased with the entire experience.
the experience was awesome and I felt Jesus Reza was actually there to help and streamline the process.
Very low pressure (which I really appreciated). Everyone was very helpful and the overall the entire process was seamlesa
ADRIAN IN THE SERVICE IS VERY NICE AND GREAT HELP; HE WAS ABLE TO GET ME AN APPOINTMENT RIGHT AWAY AND DO THE REPAIRS ON MY CAR.
friendly courteous service, open to all my request. Was undecided on which car and test drove a couple of them even though it was the same model but different colors.
my experience at Gilroy Chevy Dealership was Excellent, the Service was handled with great experienced expertise, my concerns and questions were addressed and answered, Staff was courteous, Respectful and Polite, my time at Dealership was a Great experience, i would highly recommend them to public, Thanks for seeing me immeditely, I appreciate you all.
I contacted Gilroy Chevrolet about a truck that was in transit through the dealer website. I was contacted promptly and Rick was very helpful and responsive to all of my questions. Rick contacted me as soon as the truck arrived. The entire buying process was done remotely by text, email and phone. Best of all, with not living in the immediate area, Gilroy offered to deliver the vehicle. Overall, a great experience with friendly and professional customer service.
The shop fireman handle my issue expertly my trunk on my hummer got confused and would not release the code he hooked it to his computer reset the module and fixed the problem. Awesome job
Helpful and courteous staff. Just want my costs to go down.
Great customer service!
Called to make an appointment for my new trucks first service Asked and was told it would take between 1 1/2 hours with a max of 2 hours
After waiting for 1 1/2 hours I spoke to the service technician and I told told it was still being worked on as they send their vehicles out to get serviced which was a surprise to me
After waiting 2 hours l went to check again and this the service technician asked me if I wanted them to stop servicing the vehicle and I told it needed to get serviced
I finally got my vehicle serviced after waiting 3 ... Read More DealerRater - Jun 2, 2026
Had nice customer service and the service was less then 2hrs in a half…
Adrian in service is an asset to the dealership and goes out of his way to get this done in a quick friendly and professional way thank you again
We had Gilroy Chevrolet replace an abs brake module in our GMC truck under warranty that was leaking badly. It was just put in the week before in Portland but the brake line was leaking and we were heading to the Channel Islands. After inspecting it they decided to order another new one which would take 3 to 4 days to get in. We couldn't leave the truck and headed on to Ventura to try to keep some of our trip in tact. We had scheduled reservations 4 months in advance and had to cancel and reschedule stops and forfeit the money ... Read More Google - May 26, 2026
Very friendly staff and service was done very quickly.
Great service, I've been in the market for a suv. I had pleasure to meet Will who helped me throughout the process of everything. He has great service and was attentive over phone when I called to ask questions or needed info. Thank you will for having patience with me, I know I am a very busy person and I was able to get everything done and purchase my new Tahoe with the dealership
Great experience all around
Yvette was wonderful helping me thru this purchase and Markeith in financing also great!! The whole team helped me so much. I would highly recommend buying a car at Gilroy Chevy!!
Great experience excellent costumer service, Yvette works above and beyond to make sure we understand every step of our purchase and make sure that all our questions were answered
Excellent dealership....not to pushy. Straight forward start to finish
I dropped off our Escalade for service and Micah was very helpful and assisted me with the proper services that was recommended at the time. he was able to explain thoroughly what each item was and for. He kept me in the loop and communicated on the regular with the status of the vehicle and was completed at the time as promised. I also spoke with Micah and told him about an oil leak on my Silverado and told me to take it in for him to have it checked. he took care of the issue as well. I will ... Read More Google - May 18, 2026
Big thanks to Kimberley Guinto.! was amazing to work with — friendly, patient, and very knowledgeable. She made the process easy and stress-free, Highly recommend! If you’re in the market for a car, I highly recommend reaching out to her.!
Fast and great service got me in a timely fashion very friendly service department in gilroy
Very satisfied
I have a smooth experience and a pleasant conversation with Adrian a technician at Gilroy Chevy dealer my intentions was to come in hot! But after speaking with him, I knew he wasn’t the one who deserved it. Point is , Having good people on your team makes a difference, things could’ve went left.
Gilroy Chevrolet has been doing the service on my 19 traverse since I purchased it there never had a issue always courteous and polite they do a great job
The staff at this dealership have always been friendly and helpful when I get my vehicle serviced. No complaints.
David, sales person, was so helpful in explaining the electric vehicle. He was not pushy and was extremely respectful of my time. Markkeith was the finance manager and did a great job. Again, very respectful of my time. He even caught a mistake on the paperwork and corrected it before I even reviewed the paperwork thoroughly.
I had the recall for rail airbags done on my 2018 Silverado. I was concerned about how extensive this work would be and damage would be done to my headliner. Whoever did the work did an excellent job and upon close inspection did not see any signs of damage. Have to say both Adrian and Micah were great during the whole process and appreciated their professionalism. Really enjoyed the picture Micah sent to me when the headliner was down. This helped me understand just how involved this work was. Again Kudos to all, Thanks 🙏 for an excellent job.
The Service department was solid.
Great snd prompt service! Adrian was very helpful. He patiently answered all my questions.
Adrian Papsgayo was my service advisor and he went above and beyond to help me. I understood what was happening and expectations. A smiling and patient face is always welcome to a senior woman.
Good service and the best price
Worked with us and completed the work in a timely manner. Kept me informed of the progress of the job.
Very Good experience. Thanks!
Took the vet for service and recall done quick and professionally
Micah has been excellent to work with these last few years I’ve taken my Equinox to Gilroy Chevrolet for service. Always responsive and reliable to make sure he keeps his clients updated on the status of their vehicle. I recommend Gilroy Chevrolet to anyone!
Micah was a great rep and the service was quicker than expected. Thank you.
Yvette and Markeith were amazing in getting me my truck at the price i wanted
We had a great experience buying a truck from Gilory Chevy. Kevyn and his manager were very nice and helpful. They held a truck that was getting alot of attention as we drove 3 hours to purchase it. Overall a great experience
There were a few issues with coverage. They worked quickly to resolve the issue. Great service.
Everything went great. The people here are just awesome , nice , great at what they do and even had a personality. Which is rare now a days. This is why I am a loyal customer.
Repair was fast and customer service from Micah was great. I wasn't happy with my last service visit but this time they were much more thorough and very responsive, would definitely go back again.
The service department is awesome, all work was completed on time and is excellent work, The engine was spotless. I will definitely use them in the future.
Honest people, easy to work with, good prices. Highly recommend.
Needed a software update for a recall. The snuck me in, told me likely 2 hours, done in 45 minutes. Fantastic service. Thanks Micah.
Great and friendly service
Micah @ service dept. was very helpful and professional.
I had a good experience as my service representative was informative and felt like he understood my concerns
Nice people around very helpful,not pushy easy to talk..
Fast friendly service.
I had the fastest and amazing experience. Rick Encarnacao was such an amazing sales rep. I never leave reviews, however this was a well deserved review. He was very friendly, attentive, and made it all happen in an hour and a half, which is rare, every other dealership experience has lasted almost 4 hours with the process being more of an annoyance. I never got that here. Rick is the Sales consultant you want to go to and it doesn't stop when you leave the dealership, even after you can reach out for any and all questions or concerns, really ... Read More DealerRater - Apr 2, 2026
The lady on the end, needs to be moved to Chevrolet Oakland California. Her rudeness, putting me off after they had just serviced my vehicle. Telling me there was nothing wrong because they didn’t remove the tires, they only lubed the shocks. I would have to come back if I wanted my brakes looked at. It was 3 PM in the afternoons, and she wouldn't do anything to protect my safety. She left me stranded, and without a choice.i will never take my care to Gilroy Chevrolet. I hope your business collapses and by the looks of things, ... Read More DealerRater - Apr 2, 2026
Pepe is the best in the west !
Service Dept is understaffed - no vehicle updates, don't return phone calls or emails. Inspection fee for what should be a basic problem is outrageous. Repair and labor charge much higher than expected and compared to other manufacturers. This negatively impacts cost of ownership of the vehicle - next time I will buy Toyota.
My vehicle was ready as promised. Micah ordered parts and got my vehicle back on the road.
Best dealership I have worked with in recent memory. They gave me all the information I needed to make a decision and were patient and flexible, delivered the truck to my home. Would definitely buy from them again
Rick and Marky were very helpful, patient, attentive and answered all our questions and satisfied. Very happy with the service provided.
Easy purchase experience. I was able to identify the car I was looking for. Online negotiate the price and all I had to do was come in and pay and do the paperwork. Easy
I had my windshield repaired, it was done on time and no issues after. Great work!
The service desk person (Adrian) was very good in keeping us informed as to what was going on with our car. The problems were all electronic (software related). It took a week to get our car back, which we think is excessive for a software/programming problem.
Cindy in service Department is a Great asset to GiLroy Chevrolet . Thank you for your level of professional assistance ,much appreciated!
I brought a truck in that I had recently purchased. I had one key for it and it broke so I brought it in to get a new key cut and programmed. There was an issue getting a security code to cut the key and the dealership went out of their way to get the code from the manufacturer to cut and program the key. Had they not done what they did, I wouldn’t be driving my truck right now. I will continue to go to them for service.
Paiman, Alex, and the GSM Amir got us the best deal possibly on a trailboss and their service was amazing