Customer Testimonials
Very helpful, great service!
New staff although polite. Made an appointment to diagnose my vehicle, was not diagnosed untill 10 days later . My vehicle stayed at dealer more than 15 days had to wait for rental car till diagnosed . Then recieved a 100 discounton rental that was 863.00 dollars. No not satisfied. Never had problems like that!
The service staff is kind and helpful. The scheduling was quick and easy. Thank you.
Absolutely terrible company to deal with!!! Their "Shuttle Driver" took my boys 6th Gen Camaro ZL1 1LE out for a joy ride (unauthorized) and TOTALLED IT!!! STAY FAR FAR AWAY!!!!
I had my rear entertainment system repaired because the screen wasn’t working, and the repair was covered under warranty\. I also got an oil change and additional service done\. The work was excellent\! Big thanks to BB and Micah for their help with the repair, and to Rowan, my service advisor, for making everything easy\. I really appreciate the great service from the whole team\.
Great service with knowledgable staff.
Had a great experience overall on our SUV purchase. shout out to Everyone in the team, Thank You🙏
Tim did a great job resolving the issue on my Corvette in addition to detailing the vehicle as promised. He did a great job! Thank you!
Have been coming here for over 30 years. Very polite employees. Service scheduling is easy and convenient. The car wash service is back, YEAH. Thank you all for taking care of my car while working on it.
My truck has been in the the dealership for 1 whole month . Been carless since then no day to be fixed. No communication
Excellent service! 5*
Fast and friendly service. Timothy was exceptional and got me in and out of there!
Great experience
This dealership was amazing and very helpful. They made it super easy. Thanks to Chris and Markeith for all their help.
Had my first experience with Gilroy Chevrolet Service, installing side runner steps on my new Silverado. They were quick, responsive and even shuttled me home. I’m very impressed and appreciative. Thank you .
As always, Gilroy Chevrolet and team provided Exceptional Service in a timely and efficient manner.
Came in for a check engine light and I was able to make an appointment for a Saturday the night before! Really appreciate them fitting me in and Leticia in Service was very kind and informative.
Our HD diesel truck is a 2020 and since 2022 our truck has had nothing but trouble with it's A/C. Every year we bring it in as it starts to get hot in the early summer as it isn't properly functioning. Every year in the fall it seems like it is working fine only to find out the following summer there is yet another problem. We bought an extended warranty that is bumper to bumper and this time we were able to get reimbursed for the work. They had our truck for 3 weeks because they couldn't get the ... Read More DealerRater - Oct 19, 2026
Working with this dealership was amazing. It was the best experience I had. They were understanding when it came into dealership as I was commuting almost 2 hours to get the car. They were not pushing very helpful. Buying process was quick and easy and very apologetic with technology not wanting to print paperwork to try and get me out in a good amount of time. They made it feel more like hanging out with friends than at a dealership. The people I worked with were Chris (salesman) and Markeith (financial manager). I’d definitely recommend and I would be back.
Great service
Perfect experience: I called to verify that the car was available, made an appointment to drop by for the next day, and bought it then. Easy and the car is perfect. I was pleased that the car and its features were all priced at MSRP. In fact, I was originally going to replace my Ford with another Ford, until I found that their dealers were adding a 20-50% ADM (markup) to their fastest and best sports cars. Bless Chevrolet for selling cars at MSRP, and for producing enough of them that they are readily available, mostly.
Your service writers are theives… instead of checking my complaints first… they tried to get me to pay an outrageous amount to check the car. I left and went over to Watsonville Caddilac, they checked my complaint… fixed it in less than 60 seconds, smiled and sent me out with a smile. Forget me ever using your dealership ever again
Kimberley was the best! She originally helped my fiancé get his car, so when it was time for me to get mine, I knew I wanted to work with her too. She made it possible when I truly thought I wouldn’t be leaving with a car. She was super friendly, helpful, and made the whole process so easy and stress-free. Definitely recommend her to anyone looking for a car !!
Mateo was a pleasure to work with. Simple process to get us on the vehicle I wanted. Markeith in finance was great. Gave me important information on how to protect my vehicle.
Easy & smooth process. David G was very knowledgeable & helpful going over all the features with me. Ali & Markeith made the finance process smooth & quick!
Easy & smooth process. David G was very knowledgeable & helpful going over all the features with me. Ali & Markeith made the finance process smooth & quick!
I had a very pleasurable experience with the service manager, and everybody in there was very nice.
It was a pleasure working with Rick.
What a wonderful experience William and Markeith gave us this weekend while purchasing my new Chevy Trax , that I absolutely love! They were kind, professional and really worked with my needs and wants! I also had a wild 2 year old with me and they were so family friendly. I highly recommend this dealership and would definitely buy another from them in the future! Thank you gentlemen for the laughs and my beautiful new ride!
Absolutely amazing from start to finish first class service and Anthony Lalo and Sales Person Rick treated us like family my mom was very happy and we appreciate Gilroy Chevrolet so much
Well done , on time,
great staff, on my second vehicle from gilroy chevrolet
Micah has provided excellent customer service and has restored my faith in taking my vehicles to the dealership. I will forever take my Fleet vehicles business to Gilroy Chevrolet as long as Micah is my service advisor.
Great service Friendly people Great information on inside of truck Overall great place to buy a car or truck
Really friendly team. Shared the details options best for my vehicle. Kept the promised time of service.
Amazing service team and advisor! Micah Caplan was top notch and treated my corvette as if it were his own. He really cares about doing a great job and went above and beyond in getting my car serviced and ready to run well. Thanks Micah!
Very disappointing experience: unresolved charges, pre-sale toll violations, and poor communication despite repeated attempts to resolve concerns.
Super helpful staff and with all of my questions. Made the process with diagnosing and fixing my car fast and easy.
I rate it a five because of the great and professional service that I receives from Adrian Papagayo i live in salinas but because Adrian and the way he treated me i would tell other about your business, if everyone treated people like Adrian you would have more people coming there.
I’ve taken my car to Gilroy Chevrolet for service several times and have always had a great experience. Everyone is friendly and helpful, the service is excellent, and they always take good care of my car. Definitely recommend them!
I had a great experience at Gilroy Chevrolet. I bought a high-end car and they made the process easy and manageable. I appreciate everyone who helped me. They were awesome Jeff.
When i got there my credit wasn’t the best but kimberley and her team worked there magic and took my trade in and got me in a 2021 blazer 🤭 I'm so thankful for kimberley and her team for working hard would recommend givvvee Kimberley a Raaaaiiiisssseeee
Just purchased a new 2026 E-Ray Corvette. David, my sales person And Anthony the finance manager were so easy to deal with the whole transaction was smooth comfortable and fun. Would recommend going to Gilroy Chevrolet anytime to purchase a new car Jeff. Shout out to Meriwest Credit Union for making the loan
Great customer service from the sales person Kim, Thanks to the sales manager work on making the deal happen. And the Financial person who made it financially possible thanks again for your help!!!
Great staff
Lalo was great to work with. Very knowledgeable and made the whole process very easy. Hope to buy more of our business trucks with him.
Came to get my engine oil leak fixed. Suggested to replace the valley gasket, which was performed. They found a knock sensor needed changing, which was done without prior consent, but that is ok with me. Left with same oil leak.
Excellent customer service and completed service in a reasonable time. Definitely will return again. Thanks
I’ve brought my truck for service 2-3 times a year for the last 4 years and I’ve never had one problem.
I want to say Thank You to William ! Great customer service and thankful that we got our family car Ford Expedition 2025 with low miles !!! We are very grateful thank you William again !
Gilroy Chevrolet took care of everything I needed fast and accurately. I highly recommend buying a vehicle from them. Satisfied with their service!
My experience was very good. Chris was very helpful
Overall my experience was very good . Chris Chavez the sales associate was very helpful. I would choose Gilroy Chevrolet again and again.
When leasing my Chevy blazer Ev the service tire lights were on, and I only noticed it when I was about to drive off…the sales guy kash told me I can bring it anytime and just to text him prior on going in. Also I was told they will give me a loaner if my car has to stay overnight or more than few hours.. Weeks later texted him to take my care in but apparently service department wasn’t open on the weekend. I texted him again and he said unfortunately they close early. Finally few months past ... Read More Google - Aug 28, 2026
My husband and I recently purchased a Chevy Tahoe, and we couldn’t be happier with the entire experience. Will was incredibly helpful, professional, patient, and genuinely made us feel like we were in good hands throughout the whole process.
He took the time to answer all of our questions, made everything easy to understand, and never made us feel pressured. We truly appreciate the time and effort he put into helping us find the right vehicle for our family.
We are so pleased with our Tahoe and especially grateful to Will for making the buying experience such a positive ... Read More Google - Aug 27, 2026
They are always very helpful and kind and get the job done as fast as they can and will answer any questions.
I will not buy here again and then after my first service it just reinforced my feelings
Horrible took my truck for service on a Tuesday! Jesus called to update me on services my truck need kept saying the truck need to stay another day. Mind you he said oil was changed as well as filters and everything was going good! Well Friday I was fed up because it should take that long for an oil change! Turns out NOTHING WAS DONE TO MY TRUCK BECAUSE THE MECHANIC WASNT. He wanted to charge me for the days he said the truck needed to stay over night and for the work done WHEN NOTHING WAS DONE!
The service department at Gilroy Chevrolet is the best I have ever encountered--professional, courteous, and accommodating.
Took my car to get my key fob programmed, they weren’t able to do it and still billed me the full amount like if the job was done
Easily made an appointment. The staff was great and pleasant to work with and my vehicle was ready as expected
I purchased my XT5 here at dealership & they have serviced 100%!!! Outstanding service & personnel !! Wouldn’t go anywhere else!! The people there MAKE THE DIFFERENCE!
Rick was awesome to work with, explained everything and made the transaction as easy as possible.
The customer service in the service department has been poor after purchasing vehicle new here, 2025 Equinox very low mileage under warranty and there is an intermittent loud vibration/rattle heard while driving. 2nd time in for this and they won’t do anything even though exact symptoms are described in GM Bulletin. Left VM for service manager this morning to try and get issue rectified and no return call yet.
The dealership manager is disrespectful. When I came to pick my car up the dealership manager was having a discussion with the counter employee and then she asked him in a bad tone “why is she there? Is she waiting for her car or does she have an appointment? While I was at the pick up counter to obviously check in or pickup my car.
Also, she keeps the employees and customers in an uncomfortable environment by not fixing the air conditioner to work properly, even though it’s extremely hot. It’s impossible to wait inside while your car ... Read More Google - Jul 16, 2026
I had a great experience, once again with Gilroy Chevrolet. Starting from checking in and working with an awesome individual by the name of Adrian Papagayo who is a Real Professional. My car went in for Automatic Transmission Oil Change, Front and Rear Differential at 8:30a and by 10:51a I was notified by Adrian that my ruck was ready.
Adrian was excellent. Patient, thorough and kind. He made the experience of getting my car serviced seamless and timely.
Anthony in sales has the worst customer service ever on top of getting cussed out BY HIM MIND YOU NOT HAD USE NOT ONE SINGLE BAD WORD TO HIM AND YOU CAN CHECK THE CAMERAS hes beyond unprofessional has attitude at all times and this wouldnt be the first time people have said this , if you dont like your job there are plenty of people out there that would love to have a job and here are people like you ruining the business never going there ever again I will be messaging corporate.
Adrian was a pleasure to work with. I had a 7:00 AM appointment and he had the work order processed and the vehicle in the service bay very quickly. Kudos to the service technician who identified and resolved the electrical issue. I was very pleased with the entire experience.
the experience was awesome and I felt Jesus Reza was actually there to help and streamline the process.
Very disappointed in Gilroy Chevy. It took forever to get my car fixed under warranty, was promised a free rental and I got charged for the rental and I am now fighting to get my money back. Would not recommend this place. My wife also had her Tahoe fixed under warranty, but it never was the same when we got her vehicle back, It still had problems. We ended up selling both vehicles. So now we have no heartaches..
Worst experience at a dealership EVER! I have experienced GMC, Toyota and BMW-all EXCEPTIONAL customer service. Chevrolet took my truck and parked it in the back lot when I arrived for my 11:00 scheduled apt. I asked how long as I was going to run an errand and then be back to wait. I was told an hour and a half. I was never once updated, as the hour and a half went by… I was then told something about someone needing lunch, and it would be another 25 min. My hour and half turned into 3 hours. Had there been any kind ... Read More Google - Jun 20, 2026
Very low pressure (which I really appreciated). Everyone was very helpful and the overall the entire process was seamlesa
4.50 hour wait for an oil change! This is unacceptable, a phone call would have been nice stating they had staff call out. I would have rescheduled instead of driving out there to wait all this time. I left there with an anxiety attack
friendly courteous service, open to all my request. Was undecided on which car and test drove a couple of them even though it was the same model but different colors.
my experience at Gilroy Chevy Dealership was Excellent, the Service was handled with great experienced expertise, my concerns and questions were addressed and answered, Staff was courteous, Respectful and Polite, my time at Dealership was a Great experience, i would highly recommend them to public, Thanks for seeing me immeditely, I appreciate you all.
While making an appointment online is very easy. What’s the point if my vehicle is not going to be serviced anywhere near that time slot? I arrived early for my 9 am appointment ready to wait for my vehicle. Thinking that a first service/oil change appointment shouldn’t take longer than an hour or two at most. I was told it would be more like two to three hours but hopefully sooner. 3 and a half hours later I’ve circled the sales floor countless times trying to keep my one year old calm as I had no idea I’... Read More Google - Jun 5, 2026
Called to make an appointment for my new trucks first service Asked and was told it would take between 1 1/2 hours with a max of 2 hours
After waiting for 1 1/2 hours I spoke to the service technician and I told told it was still being worked on as they send their vehicles out to get serviced which was a surprise to me
After waiting 2 hours l went to check again and this the service technician asked me if I wanted them to stop servicing the vehicle and I told it needed to get serviced
I finally got my vehicle serviced after waiting 3 ... Read More DealerRater - Jun 2, 2026
Manager refused to match my carmax quote. I told him I'd just take it to San Jose and get a higher value. He rudely agreed, and that's what I did. Victor Redd at Capitol Kia gave me a way better deal on my trade in, and my new car. Seems like all Chevy representatives are like this.
I dropped off my squeaky clean brand new corvette for a few days of diagnosing a hot display. There are no diagnostics reports but a thick layer of dust when I picked it up. It’s in worst condition than before.